Store terms and conditions

§ 1. Definitions

1. Terms and Conditions - these Terms and Conditions governing the conclusion of distance sales agreements through the Online Store, the performance of such agreements, the rights and obligations of the parties to a Distance Sales Agreement and the complaints procedure. With regard to services provided electronically, these Terms and Conditions constitute the terms and conditions referred to in Article 8 of the Polish Act on the Provision of Electronic Services.
2. Customer - a natural person with full legal capacity, a legal person or an organisational unit without legal personality to which legal capacity is granted by law, entering into a Distance Sales Agreement with the Seller.
3. Consumer - a natural person entering into a legal transaction with an entrepreneur that is not directly related to that person's business or professional activity.
4. Individual Entrepreneur - a natural person entering into a Distance Sales Agreement directly related to their business activity where the content of that agreement indicates that it is not of a professional nature for that person, in particular taking into account the subject matter of the business activity carried out by that person as disclosed pursuant to the provisions governing the Central Register and Information on Business Activity.
5. Entrepreneur - a natural person, legal person or organisational unit that is not a legal person but has legal capacity under applicable law and conducts business or professional activity in its own name.
6. Seller:
   MODUS PAWEŁ BUL,
   tel. +48 577 712 775,
   bok@harpers.pl,
   Tax Identification Number (NIP): 6760004691,
   REGON: 351396256.
7. Seller's registered office address:
   GRODZKA 59,
   31-001 KRAKÓW.
8. Online Store - the website operated by the Seller and available at: https://harpers.pl, through which the Customer may obtain information about Goods and their availability, purchase Goods or order a service.
9. Distance Sales Agreement - an agreement for the sale of Goods and/or the supply of a Digital Service or Digital Content, where applicable, concluded through the Online Store.
10. Goods - movable items that the Customer may purchase through the Online Store.
11. Digital Service - a service enabling the Consumer to:
    1. create, process, store or access data in digital form;
    2. share digital data uploaded or created by the Consumer or other users of the service;
    3. use other forms of interaction through digital data.
12. Digital Content - data produced and supplied in digital form.
13. Online Store Privacy and Cookie Policy - a document setting out detailed rules regarding the processing of personal data and the use of cookies. The Privacy and Cookie Policy constitutes Appendix 3 to these Terms and Conditions and is available at: https://harpers.pl/en/privacy-and-cookie-notice.
14. Durable Medium - any material or tool enabling the Customer or Seller to store information addressed personally to them in a manner that allows future access to the information for a period appropriate to the purposes for which the information is intended and that allows the stored information to be reproduced unchanged, in particular email.
15. Electronic Order Form - an electronic procedure made available by the Seller to the Customer for placing orders.
16. Electronic Return Form - an electronic procedure made available by the Seller to the Customer for making returns, available at: https://harpers.pl/en/returns-open.html.
17. Electronic Complaint Form - an electronic procedure made available by the Seller to the Customer for submitting complaints, available at: https://harpers.pl/en/rma-open.html.
18. Submitting an Order - confirming an order by clicking the "" button, which is deemed to constitute the Customer's binding declaration of intent to conclude a Distance Sales Agreement with the Seller.
19. Account - a set of data stored in the Online Store and in the Seller's IT system relating to a specific Customer, orders placed by that Customer and Distance Sales Agreements concluded by that Customer, through which the Customer may place orders and, where applicable, cancel or edit them and conclude Distance Sales Agreements.
20. Order handling review or review of individual Goods - subjective comments and ratings awarded on a scale of 1 to 5 stars.
21. Subscription Order - an order automatically created as part of a Subscription.
22. Subscription - an electronic service enabling the automatic creation of Subscription Orders for specified Goods according to the frequency selected by the Customer, without the need to place separate orders until the Subscription is terminated.
23. Recurring Payments - payments processed as part of the IdoPay payment service provided by the Operator and carried out automatically at specified intervals to pay for Subscription Orders on the basis of consent granted by the Customer when starting the Subscription (a standing instruction issued by the Cardholder).
24. Operator - IdoPayments sp. z o.o., with its registered office at al. Piastów 30, 71-064 Szczecin, entered in the Register of Entrepreneurs maintained by the District Court Szczecin-Centrum in Szczecin, XIII Commercial Division of the National Court Register under KRS No. 0000859711, NIP: 8522666251, REGON: 387039893, with share capital of PLN 800,000.00. Address for service: al. Piastów 30, 71-064 Szczecin, also referred to as “IdoPayments”, being a national payment institution within the meaning of Article 2(16) of the Act of 19 August 2011 on Payment Services (Journal of Laws of 2020, item 794, as amended) [hereinafter: “UUP”].
25. Card – a payment card issued within the Visa or International or Mastercard International systems and permitted under the regulations of those systems for transactions carried out without the physical presence of the card.
26. Quick Purchase Methods – purchases made using Google Pay, Apple Pay or Express Checkout functionality, allowing the Customer to complete a purchase with one click on a product page.
27. Sales Document - a fiscal receipt, VAT invoice or electronic fiscal document (e-receipt or e-invoice) in PDF format delivered to the Customer's email address.

§ 2. General Provisions

1. The types and scope of services provided electronically include:
   1. concluding online sales agreements in respect of Goods sold through the Online Store;
   2. registration and use of an Account in the Online Store;
   3. adding reviews, comments and ratings – the Customer may add a review or comment regarding their order;
   4. sending email messages in which the Seller confirms receipt of the order, receipt of payment where applicable, and acceptance of the order for processing.
2. Use of the Online Store is possible provided that the IT system used by the Customer meets the following minimum technical requirements:
   1. an up-to-date web browser, e.g.:
      • Firefox
      • Chrome
      • Microsoft Edge
   2. any software capable of viewing PDF files.
3. The content published on the Online Store website, including descriptions of Goods and prices, constitutes an invitation to enter into an agreement within the meaning of Article 71 of the Polish Civil Code.
4. The Seller makes these Terms and Conditions together with their Appendices available via a link on the home page before, during and after the conclusion of a Distance Sales Agreement. The Customer may download and print them.
5. In order to ensure the security of communications and data transmitted in connection with the services provided, the Online Store applies technical and organisational measures appropriate to the required level of security, in particular measures intended to prevent unauthorised persons from obtaining or modifying personal data transmitted via the Internet.

§ 3. Orders

1. An order may be placed through an Account or by selecting the option to purchase without registration. In the latter case, an internal technical account is created that enables the Seller to store data relating to the order and on the basis of which the Customer may subsequently create an Account. The internal account is maintained until the data is deleted from the system, the Account is blocked or the personal data retention period prescribed by law expires.
2. A purchase is made by completing the Electronic Order Form available on the Online Store website or by selecting one of the Quick Purchase Methods. When using the Electronic Order Form, Goods are selected by adding them to the shopping cart. The Electronic Order Form specifies, among other things, which Goods, at what prices and in what quantities the Customer wishes to order for delivery to the selected location. The Customer follows the appropriate technical steps based on the messages displayed.
3. Once the Customer has provided all required information, an order summary will be displayed. The order summary will include information relating to the Seller's identification details, the subject of the order, the unit and total prices of the Goods ordered, including delivery costs and any other costs where applicable, the selected payment method, the selected delivery method, and the delivery time and cost.
4. Where the subject of the agreement is the supply of Digital Content or Digital Services that are not supplied on a tangible medium, or services provided electronically or at a distance, the Consumer, by means of an additional checkbox required to place the order and available in the Electronic Order Form, gives the following consent: “I consent to the supply of digital content that is not supplied on a tangible medium or to the commencement of the service before the expiry of 14 days from the date of conclusion of the agreement and acknowledge that I will lose my right to withdraw from the agreement.” The Seller will confirm receipt of this consent by email.
5. To place an Order, the Customer must provide the personal data marked as mandatory in the Electronic Order Form, accept these Terms and Conditions and submit the order by clicking the "" button.
   1. Submission of the Electronic Order Form by the Customer constitutes a binding declaration of intent to enter into a Distance Sales Agreement in accordance with these Terms and Conditions.
   2. The Distance Sales Agreement is deemed concluded when the Seller accepts the Electronic Order Form, as confirmed by displaying a message to the Customer confirming acceptance of the order and providing its order number.
   3. After conclusion of the Distance Sales Agreement, the Customer receives an order confirmation by email containing: confirmation of acceptance of the order, final confirmation of all material elements of the Order and the general terms of the concluded Distance Sales Agreement (the Online Store Terms and Conditions together with Appendices 1 and 2), the Seller's details, information regarding the Seller's liability for the quality of performance, after-sales services provided by the Seller and the method and consequences of withdrawal from the agreement. Instructions concerning the method and consequences of withdrawal are contained in Appendix 1.
   4. Until the Seller begins processing the order:
      1. The Customer may modify the order using the technical solution available on the Electronic Order Form page and by completing the order process again. The order is modified by placing a new order that replaces the previously submitted order. Where applicable, a payment already made by the Customer will be credited towards the new order, and any overpayment will be refunded to the bank account from which the payment was made.
      2. The Customer may cancel the order by selecting the “cancel order” option available on the Electronic Order Form page.
   5. If the Customer cancels the order, the Seller will refund the payment received within 3 business days. The refund will be made using the same payment method used by the Customer.
   6. The Order processing time is between 1 and 10 business days from the date on which the agreement is concluded.

§ 4. Payment

1. The Online Store offers payment in the form of prepayment , cash on delivery . Deferred payment is available in cases individually agreed with the Seller.
2. Payment for Goods may be made using the method selected when placing the order through the Electronic Order Form.
   
3. The currently available prepayment methods in the Online Store are listed at: https://harpers.pl/en/payments.
   
4. Following completion of the purchase process, the Seller issues the appropriate Sales Document.

§ 5. Delivery

1. The Customer selects the delivery method in the Electronic Order Form by indicating the chosen option.
2. If the Customer fails to collect the Goods and the Goods are consequently returned to the Seller, the Seller may withdraw from the sales agreement after first requesting the Customer, by email sent to the address provided during the purchase process, to perform the agreement. Withdrawal from the agreement takes place by sending the Customer a declaration by email.
3. In the situation referred to in point 2, the Seller is obliged to promptly refund the payment received from the Customer for the purchased Goods.
4. The currently available delivery methods in the Online Store are listed at: https://harpers.pl/en/delivery.

§ 6. Withdrawal from the Agreement – Electronic Return Form

1. A Consumer who has concluded a Distance Sales Agreement may withdraw from it within 30 days without giving any reason. In the event of withdrawal from a Distance Sales Agreement, the agreement is deemed not to have been concluded.
2. The right of withdrawal under Sections 6 and 7 of these Terms and Conditions also applies to an Individual Entrepreneur. Wherever Sections 6 and 7 refer to a Consumer, this shall also be understood to include an Individual Entrepreneur.
3. In the event of withdrawal from the agreement, the Consumer bears only the direct cost of returning the Goods.
4. The Consumer's declaration must clearly express their intention to withdraw from the agreement. In particular, the Consumer may:
   1. use the Electronic Return Form available on the Online Store website: https://harpers.pl/en/returns-open.html.
   2. withdraw from the agreement using the withdrawal form constituting Appendix 2 and send it to the Seller's registered office address.
   3. The Seller will promptly confirm, on a Durable Medium, receipt of a declaration of withdrawal submitted in the manner referred to in points 1 and 2.
5. The deadline is met if the declaration is sent before the withdrawal period expires.
6. The withdrawal period begins:
   1. in the case of an agreement under which the Seller delivers an item and is obliged to transfer ownership of it – from the date on which the Consumer or a third party indicated by the Consumer other than the carrier takes possession of the Goods, and in the case of an agreement which:
      1. covers multiple items delivered separately, in batches or in parts – from the date on which the last item, batch or part is taken into possession;
      2. provides for the regular delivery of items for a specified period – from the date on which the first item is taken into possession;
   2. for other agreements – from the date on which the agreement is concluded.
7. The withdrawal form (Appendix 2 to these Terms and Conditions) and the information concerning the exercise of the right of withdrawal (Appendix 1 to these Terms and Conditions) are provided electronically.
8. In the event of withdrawal from an agreement for the supply of Digital Content or a Digital Service, the Seller may prevent the Consumer from continuing to use the Digital Content or Digital Service, in particular by disabling access to the Digital Content or Digital Service.
9. In the event of withdrawal from an agreement for the supply of Digital Content or a Digital Service, the Consumer is obliged to stop using that Digital Content or Digital Service and to stop making it available to third parties.
10. The right to withdraw from a Distance Sales Agreement does not apply to the agreements specified in Article 38 of the Polish Consumer Rights Act of 30 May 2014 (Journal of Laws of 2019, item 134), including agreements:
    1. for the provision of services for which the Consumer is required to pay a price, if the Seller has fully performed the service with the Consumer's express prior consent and the Consumer was informed before performance began that, once the Seller had fully performed the service, the Consumer would lose the right to withdraw from the agreement and acknowledged this;
    2. where the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the expiry of the withdrawal period;
    3. for the supply of non-prefabricated goods manufactured according to the Consumer's specifications or intended to meet the Consumer's individual needs;
    4. for the supply of goods delivered in sealed packaging which, once the packaging has been opened, cannot be returned for reasons of health protection or hygiene, where the packaging was opened after delivery;
    5. for the supply of audio or visual recordings or computer software delivered in sealed packaging where the packaging was opened after delivery;
    6. for the supply of Digital Content not supplied on a tangible medium, for which the Consumer is required to pay a price, where the Seller has commenced performance with the Consumer's express prior consent and the Consumer was informed before performance began that, once performance by the Seller had been completed, the Consumer would lose the right to withdraw from the agreement and acknowledged this;
    7. for the supply of goods liable to deteriorate or expire rapidly, as well as agreements concerning goods which, after delivery and due to their nature, become inseparably combined with other items;
    8. for the supply of newspapers, periodicals or magazines, with the exception of subscription agreements;
    9. concluded by way of a public auction;
    10. for accommodation services other than for residential purposes, transport of goods, car rental, catering, leisure services, entertainment, sporting or cultural events where the agreement specifies a particular date or period for the provision of the service;
    11. for the supply of alcoholic beverages whose price was agreed when the sales agreement was concluded, delivery of which may only take place after 30 days and whose value depends on market fluctuations over which the entrepreneur has no control.

§ 7. Effects of Withdrawal from the Agreement

1. Within 14 days of receiving a declaration of withdrawal from a sales agreement relating to Goods, the Seller will refund all payments made by the Consumer, including delivery costs corresponding to the least expensive delivery method offered by the Seller.
   1. The refund will be made using the same payment method used by the Consumer.
   2. If, for the purpose of exercising the right of withdrawal, the Consumer uses the Electronic Return Form, the funds will be refunded using the selected method and to the bank account provided by the Consumer.
   3. Unless the Seller has offered to collect the Goods from the Consumer, the Seller may withhold the refund until the Goods have been returned or until the Consumer provides proof of having sent them back, whichever occurs first.
2. The Seller may offer to collect the Goods from the Consumer. If the Seller does not make such an offer, the Consumer must return the Goods to the Seller, or to a person authorised by the Seller to receive them, without undue delay and no later than 14 days from the date on which the Consumer withdrew from the agreement. The deadline is met if the Goods are sent back before the 14-day period expires. Goods returned by the Consumer should be sent to the Seller's registered office address. The Consumer may use the Smile.pl service to return Goods to the Seller.
3. The Consumer is liable for any reduction in the value of the Goods resulting from use of the Goods beyond what is necessary to establish their nature, characteristics and functioning.
4. The Consumer may not withdraw from the agreement if Digital Content or a Digital Service is supplied in exchange for payment of a price and the lack of conformity of the Digital Content or Digital Service with the agreement is insignificant.
5. The Seller may request the return of the tangible medium on which Digital Content was supplied within 14 days of receiving the Consumer's declaration of withdrawal. The Consumer shall return the medium promptly and at the Seller's expense.
6. The Seller is obliged to refund the price only in the part corresponding to Digital Content or a Digital Service that does not conform to the agreement and to Digital Content or a Digital Service that no longer has to be supplied as a result of withdrawal from the agreement.

§ 8. Complaints

1. A complaint concerning a defect in Goods or a lack of conformity of the Goods with the concluded Distance Sales Agreement may be submitted:
   1. through the Electronic Complaint Form;
   2. in writing to the Seller's registered office address or by email to bok@harpers.pl.
2. The complaint should specify the defect which, in the Customer's opinion, affects the Goods and the Customer's claim against the Seller and, where possible, document the defect and provide proof of purchase of the Goods from the Online Store. The Seller is obliged to respond to the complaint within 14 days of receiving it. If the Seller fails to respond within this period, the complaint is deemed accepted. The Seller provides its response to the Customer in writing or on a Durable Medium.
3. The steps that the Customer must take to submit a complaint, including the method of delivering the Goods subject to the complaint to the Seller, are indicated at the individual stages of the Electronic Complaint Form.
4. If the Seller considers the complaint justified, the Seller bears the costs of replacement or repair, including the shipping costs associated with the complaint concerning the Goods.
5. The Seller is liable to the Consumer and the Individual Entrepreneur for the lack of conformity of the Goods with the Distance Sales Agreement in accordance with the Polish Consumer Rights Act of 30 May 2014.
   1. The Seller is liable for any lack of conformity of the Goods with the Distance Sales Agreement existing at the time of delivery and disclosed within two years from that time, unless the useful life of the Goods specified by the Seller is longer.
   2. The Seller repairs or replaces the Goods within 14 days from the date on which the complaint is accepted. The costs of repair or replacement, including in particular postage, transport, labour and materials, are borne by the Seller.
   3. The Consumer makes the Goods subject to repair or replacement available to the Seller. The Seller collects the Goods at its own expense.
6. The Seller is obliged to deliver Goods free from defects and is liable to an Entrepreneur for defects in purchased Goods in accordance with the provisions of the Polish Civil Code.
7. The supply of Digital Content or a Digital Service to a Consumer or Individual Entrepreneur is governed by the Polish Consumer Rights Act of 30 May 2014.
   1. Digital Content is deemed supplied when the Digital Content, or the means enabling access to or download of the Digital Content, has been made available to the Consumer or to a physical or virtual device independently selected by the Consumer for that purpose, or when the Consumer or such device has obtained access to it.
   2. A Digital Service is deemed supplied when the Consumer, or a physical or virtual device independently selected by the Consumer for that purpose, has obtained access to it.
   3. The Seller will bring the Digital Content or Digital Service into conformity with the agreement within 21 days from the time the Seller is informed by the Consumer of the lack of conformity and without undue inconvenience to the Consumer, taking into account the nature of the Digital Content or Digital Service and the purpose for which it is used. The Seller bears the costs of bringing the Digital Content or Digital Service into conformity with the agreement.

§ 9. Reviews

1. A review concerning order handling or particular Goods may be submitted while visiting the Online Store by clicking the interface displayed next to the Goods or by clicking a link included in an email. Submitting a Review is voluntary and free of charge. The Customer may submit such a Review only once in respect of each order.
2. As part of the Review, the Customer may award a rating of between 1 and 5 stars and add a written statement limited to 65,535 characters.
3. Ratings are stored and displayed publicly on the Online Store website as well as on: https://zaufaneopinie.smile.pl and https://trustedreviews.smile.pl.
4. The Seller verifies Reviews using the email address used to purchase the relevant Goods. A Review submitted by a person using the email address used in the purchase process is marked on the Online Store website as a “verified purchase review”. Any other Review is marked as an “unverified purchase review”.
5. The Seller may publish Reviews concerning particular Goods from its other online stores.
6. The Seller does not alter the content of Reviews or the number of stars awarded.
7. The Customer is solely responsible for statements made in a Review. The Seller is entitled to remove a Review in accordance with applicable law and these Terms and Conditions.
8. It is prohibited to publish content containing false or misleading information, vulgar, aggressive or offensive content or content that is manifestly contrary to accepted standards of conduct. It is also prohibited to publish unlawful content, content infringing the rights of third parties or content constituting an act of unfair competition.
9. The Customer undertakes not to publish content containing links to external websites of a promotional or advertising nature or containing personal data of third parties.
10. At the Customer's express request, the content of a Review may be hidden from other users of the Online Store, but the star rating awarded will continue to be included in the overall rating of the Online Store and the Goods.

§ 10. Intellectual Property

1. The Customer declares that they have no rights, including copyright or related rights, to Ratings and statements published by them, except for the right to use the Online Store in the manner specified in these Terms and Conditions. The Customer is not entitled to record, reproduce, make available, publish or distribute content unless such right results from applicable law or these Terms and Conditions.
2. The Customer is not entitled to interfere with any content, in particular with the content, structure, form, graphics, operating mechanisms or other elements of the Online Store.
3. By publishing Reviews in the Online Store that constitute works within the meaning of the Polish Act of 4 February 1994 on Copyright and Related Rights, the Customer grants the Seller a non-exclusive, royalty-free, unlimited in time and territorially unrestricted licence to use those works, including the right to grant sublicences, covering the making available of the work to the public in such a way that anyone may access it at a place and time individually chosen by them (Internet). The licence is granted in respect of all fields of exploitation known at the time it is granted, including in particular:
   1. recording and reproducing the work using any technique, in particular printing, reprographic, magnetic recording and digital techniques, using any method on any audiovisual or visual medium, in particular audiovisual discs, CDs, computer disks, multimedia networks, including the Internet and related online services, as well as reproducing, recording and using the work on the Internet and in advertising and reproducing it electronically in computer memory and internal and external networks;
   2. using the whole work, fragments of the work or any of its elements, with the possibility of modifications resulting from the nature of the relevant online medium, in all publications, in particular online and digital publications, newsletters and information materials, independently or together with other works or fragments of works; using all or part of the work for promotional and advertising purposes, in particular in audiovisual, audio and media advertising;
   3. with regard to trading in the original or copies on which the work has been recorded – placing on the market, lending and renting the original or copies;
   4. with regard to distributing the work in a manner other than specified above – public performance, exhibition, display, reproduction, broadcasting and rebroadcasting, as well as making the work available to the public in such a way that anyone may access it at a place and time individually chosen by them;
   5. using the works for promotional and marketing purposes.
4. Deletion of the Customer's Account or a Review pursuant to Section 9 point 8 does not affect the validity of the above licence.

§ 11. Subscription Sales Rules

1. The Seller may provide the Customer with an electronic service in the form of a Subscription.
2. The Subscription enables selected Goods to be delivered periodically at intervals specified by the Customer without the need to place further orders until the Subscription is terminated. Payment for the Subscription is made exclusively through the Recurring Payments mechanism and using one Card only.
3. Removing the Card from the Subscription terminates the Subscription.
4. Recurring Payment transactions will be carried out only after prior registration of the Cardholder in the Operator's service, or in the service of an entity through which the Operator processes transactions. The purpose of registration is to verify that the Customer ordering the Recurring Payment is the authorised holder of the Card to be charged. Before registering the Card on the transaction page, the Customer must consent to regular charges by activating the Recurring Payments service. The consent is stored in the Operator's service.
5. The Customer creates a Subscription by selecting this form of purchase in the Electronic Order Form. Confirmation of creation of the Subscription is sent promptly to the Customer's email address provided when placing the first Subscription Order.
6. The Customer manages the Subscription through their Account using the available options.
7. The Subscription is concluded for an indefinite period.
8. The Seller sends the Customer an email informing them that a Subscription Order has been created and specifying its subject, quantity, price, fulfilment date and the planned date on which funds will be charged to the Card – no later than 3 days before the planned charge.
9. The Customer may terminate the Subscription at any time. Termination of the Subscription by the Customer is equivalent to withdrawal of consent to further charges under Recurring Payments. In such a case, no further Subscription Order will be created.
   a). The Customer terminates the Subscription by selecting the “End subscription” option in the settings of the relevant Subscription available after logging in to the Customer's Account.
   b). The Customer may also terminate the Subscription by contacting the Online Store customer service team by email at bok@harpers.pl.
10. The Seller may decide to discontinue offering Subscriptions.
11. Any changes to the Subscription, including changes to the Subscription price, may be introduced only with the Customer's prior express consent.
12. If an attempt to charge the Card is unsuccessful, the Customer will be informed by email that payment could not be collected. Possible reasons include insufficient funds on the Card, expiration of the Card or technical problems.
13. If funds cannot be collected from the Card, the Subscription Order will be cancelled.
14. A Subscription Order will be fulfilled only after funds have been successfully charged to the Card.

§ 12. Final Provisions

1. These Terms and Conditions are effective from 2026.07.07.
2. If any provision of these Terms and Conditions is amended or invalidated by a decision of a competent authority or court, the remaining provisions shall remain in force and continue to bind the Seller and the Customer.
3. The Seller reserves the right to amend these Terms and Conditions. All agreements concluded before the date on which the new Terms and Conditions enter into force will be performed in accordance with the Terms and Conditions applicable on the date the agreement was concluded.
4. Polish law shall govern all disputes relating to these Terms and Conditions. Such disputes shall be resolved by the competent court having territorial jurisdiction. A Customer who is a Consumer may also use out-of-court complaint and redress procedures. Information concerning out-of-court complaint and redress procedures is available on the website of the Polish Office of Competition and Consumer Protection at: www.uokik.gov.pl. The procedures referred to above are voluntary and require the consent of both parties.

§ 13. Appendix 1 – Information on Exercising the Right of Withdrawal

1. The right of withdrawal under the rules set out below is available to the Consumer and the Individual Entrepreneur.
   You have the right to withdraw from this agreement within 30 days without giving any reason. The withdrawal period expires after 30 days:
   1. in the case of a sales agreement, from the date on which you acquire physical possession of the goods or a third party other than the carrier and indicated by you acquires physical possession of the goods;
   2. in the case of an agreement concerning the transfer of ownership of multiple goods delivered separately, from the date on which you acquire physical possession of the last item or a third party other than the carrier and indicated by you acquires physical possession of the last item;
   3. in the case of an agreement concerning the transfer of ownership of goods delivered in batches or parts, from the date on which you acquire physical possession of the last batch or part or a third party other than the carrier and indicated by you acquires physical possession of the last batch or part;
   4. in the case of agreements for the regular delivery of goods for a specified period, from the date on which you acquire physical possession of the first item or a third party other than the carrier and indicated by you acquires physical possession of the first item;
   5. in the case of agreements for the supply of services or Digital Content not supplied on a tangible medium – from the date on which the agreement is concluded.
2. To exercise your right of withdrawal, you must inform us, i.e. MODUS PAWEŁ BUL, GRODZKA 59, 31-001 KRAKÓW, tel. +48 577 712 775, bok@harpers.pl, of your decision to withdraw from this agreement by means of an unequivocal statement, for example a letter sent by post, fax or email.
3. You may use the model withdrawal form, but this is not mandatory.
4. You may also complete the Electronic Return Form available on the Online Store website: https://harpers.pl/en/returns-open.html. If you use this option, we will promptly send you confirmation of receipt of your withdrawal information on a Durable Medium.
5. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.
6. If you withdraw from this agreement, we will reimburse all payments received from you, including the costs of delivery of the goods, except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us, without undue delay and in any event no later than 14 days from the date on which we are informed of your decision to exercise your right of withdrawal. We will make the reimbursement using the same means of payment as you used for the original transaction unless you have expressly agreed otherwise.
7. In the case of agreements concerning the transfer of ownership of goods where we have not offered to collect the Goods following withdrawal from the agreement, we may withhold reimbursement until we have received the goods back or until you provide evidence that you have sent the goods back, whichever occurs first.
8. Please return the goods to: MODUS PAWEŁ BUL, GRODZKA 59, 31-001 KRAKÓW, without undue delay and in any event no later than 14 days from the date on which you inform us of your withdrawal from this agreement. The deadline is met if you send the goods back before the 14-day period has expired. You will bear the direct cost of returning the goods.
9. Due to the weight and dimensions of the Goods, returning Goods following withdrawal from the agreement may involve higher costs than ordinary postal delivery. If you choose to use a courier service, it may be necessary to send the Goods on a pallet, which may be more expensive than ordinary postal delivery.

§ 14. Appendix 2 – Model Withdrawal Form