Return policy details

HARPERS Returns and Complaints Policy

Online Store

HARPERS RETURNS POLICY

Products purchased online may be returned within 30 days of receipt.
Shoes returned or exchanged should show no signs of wear.
Products purchased online may be returned only by sending them to the address provided below. Online orders cannot be returned to HARPERS physical stores.
The Buyer is required to return the product together with all of its components and accessories, including the packaging, replacement heel tips and laces.
Only unworn and undamaged footwear is eligible for an exchange or a full refund.
Exchanges are processed as a return followed by placing a new order.
The Seller will refund payments made by the Buyer within 14 days.
Refunds are issued using the same payment method used by the Buyer, unless the Buyer agrees to another method of reimbursement. If a refund is required for a transaction paid by card, the Seller will refund the amount to the bank account linked to the payment card used by the Customer. The Store does not offer direct product exchanges. An exchange consists of withdrawing from the original purchase and placing a new order.

Physical Stores

HARPERS RETURNS AND EXCHANGES POLICY

Products purchased in a physical store may be returned only on the day of purchase.
Products may be exchanged within 30 days of purchase.
A return may be made at any HARPERS store.
Products returned or exchanged must show no signs of wear.
The product should be returned or presented for exchange together with all of its components and accessories.
Proof of purchase must be presented when making a return or exchange.

Key rules

Return: on the day of purchase.
Exchange: within 30 days of purchase.
Where: at any HARPERS store.

HOW DO I MAKE A RETURN?

Products purchased online may be returned within 30 days of receiving your order by sending them to:

Return address

Customer Service, ul. Floriańska 53, 31-019 Kraków, Poland

The cost of return shipping is borne by the Buyer.

You can also arrange your return through wygodnezwroty.pl.

Important

Please include your order number, first and last name with the returned footwear. If the order was paid for by cash on delivery, please also provide the bank account number to which the refund should be issued.

Benefits of using our online returns service

Easy

Registering a return takes just six simple steps using the return wizard. The wizard automatically generates a label for you, which you only need to print. There is no need to complete any documents manually.

Quick and hassle-free

The automated process saves you time and effort. There is no need to call us or arrange the terms of your return individually.

Convenient

The return form and parcel label are generated using the return wizard. Once your parcel is ready, there is no need to wait for a courier. Simply take it with you and drop it off at any InPost Parcel Locker.

Affordable

The return fee is only PLN 10.32. You do not need to pay it when registering your return or generating the label — the amount will be deducted from the refund issued for the returned product. Your satisfaction is important to us.

Make a return in 3 simple steps!

When shopping with us, you do not need to worry if the size you choose is not right or the product does not meet your expectations. Thanks to our integration with the low-cost InPost Parcel Locker return service, returning your order is simple and convenient.

Step

Select the option to register your return using the Low-Cost Returns service.

Step

Send your parcel

Place the securely packed product in a shipping box, seal it carefully and attach or write the generated return number on the parcel.

Step

Receive your refund

Your refund will be issued within 14 days of us receiving your return.

HARPERS COMPLAINTS POLICY

Product complaints may be submitted at any HARPERS Shoes store in Poland.

The product subject to a complaint may be taken to a selected HARPERS store or sent to:

Complaints address

Complaints Department: ul. Floriańska 53, 31-019 Kraków, Poland

A product will be accepted for complaint handling only upon presentation by the Buyer of a receipt or VAT invoice constituting proof of purchase of the footwear concerned.
Products submitted as part of a complaint should be clean and dry. If a product submitted for complaint handling is wet and/or heavily soiled, the Seller reserves the right to refuse to accept the footwear for complaint handling.
The Buyer will be informed of the decision regarding the complaint within 14 days of submission.
The Buyer will be informed of the decision regarding the complaint by telephone or email.
A product submitted under a complaint may be collected only upon presentation of proof of purchase of the footwear concerned.
The product may be released to a person other than the person who submitted the complaint only if that person presents proof of purchase of the footwear concerned and a valid identity document.
Only products with a hidden physical defect reducing their value or usefulness are subject to complaint handling. The Seller is not responsible for hidden physical defects that arose after the product was purchased. The Customer may not refuse a free repair if the repair fully restores the product's proper functional properties.
If a complaint is accepted as justified, the complaint procedure may be finalised only upon presentation of the receipt or VAT invoice issued to the Buyer at the time of purchase.
Complaints submitted in our stores are considered on the basis of the Polish Act of 27 July 2002 on Specific Conditions of Consumer Sales and Amendments to the Civil Code (Journal of Laws No. 141, item 1176, as amended).