FAQ
FAQ: Frequently Asked Questions
What materials are the shoes available in our store made from?
Our shoes are made exclusively from high-quality genuine leather, including grain leather, suede and more. We carefully select our materials to ensure durability, comfort and an elegant finish.
How do I choose the right shoe size?
We recommend measuring the length of your foot and comparing it with the size guide available on the product page. If you are unsure which size to choose, please contact our Customer Service team – we will be happy to help you find the right fit.
Do leather shoes require special care?
Proper shoe care is essential for maintaining their appearance, durability and comfort. Regular cleaning, waterproofing and the use of suitable care products can help extend the life of your shoes while keeping them looking fresh and well maintained. Each type of leather – smooth leather, suede and nubuck – requires appropriate care products and accessories.
Can I return or exchange the shoes I purchased?
Yes, you can return or exchange your footwear within 30 days. The process is simple – just register your return in your customer account and send the parcel to our store at: ul. Floriańska 53, Kraków, Poland.
When will I receive my refund?
Refunds are usually processed within 3–4 business days after we receive your return (the statutory maximum processing time is 14 days). The refund will be issued using the same payment method used for the original order. If you paid by cash on delivery or traditional bank transfer, please provide your bank account number.
How can I place an order by phone?
To place an order by phone, please contact us using the number provided on our “Contact” page. We will help you choose the right style and size and provide all the necessary information about payment and delivery.
What should I do if the product I receive is faulty?
If you discover a fault, please contact us as soon as possible. You can submit a complaint together with a description of the issue and photos by email at reklamacje@harpers.pl or by using the form available on our website. Once we receive your message, we will promptly let you know what to do next.
Can I try on your shoes before purchasing?
Yes, you can see and try on our collections at our physical stores in Kraków:
- • ul. Floriańska 53, Kraków
- • ul. Grodzka 59, Kraków
Do you ship internationally?
Yes, we deliver orders throughout the European Union. International delivery costs PLN 50, and delivery times vary depending on the destination country. You will see the relevant delivery details in your shopping cart when placing your order.
Can I return shoes purchased online to a physical store?
No. Shoes purchased online can only be returned by post or courier. To make a return, please send the product to our central warehouse in accordance with the return instructions provided with your order.
